See our frequently asked questions. If you find that we have not covered your topic, feel free to contact us
Long Term Care homes are licensed and regulated by the Ontario Ministry of Health. The long-term care home placement process includes a thorough assessment by a Care Coordinator from the Home & Community Care Support Services. All applications are processed through them. The Hamilton office can be reached at 905-523-8600.
Information can be found at
Long-term care accommodation costs are set by the Ministry of Long-Term Care and are standard in all long-term care homes across Ontario.
Monthly accommodation fees include medical and nursing care, 3 meals and 3 snacks per day, laundry and housekeeping services, and access to programs offered by the recreation department. Other non-insured services can be paid for separately eg. hair care, foot care, in-suite cable tv / phone, etc.
For individuals with lower incomes who may have difficulty affording Basic Accommodation in long term care, the government offers an accommodation cost subsidy. The subsidy is not available to people requesting Semi-Private or Private accommodation.
If you wish to apply for the subsidy, you will need to provide your most recent NOA from your prior income tax return. The Home will assist you with your application to the MOHLTC.
Residents will be offered their choice of a bath or shower 3 times per week.
Yes, spousal reunification is possible at Victoria Gardens when room becomes available. Married couples have option of sharing a room.
Generally, visiting hours are from 9:00-8:00. If residents are on palliative care, visiting hours are open. Please discuss any special requests for visiting hours with the Director of Care. Please see the next FAQ for more details on our Visitor and Caregiver Policy.
Our Visitor and Caregiver policy has been revised as of May 1, 2023 as per the current recommendations from the Ministry or Health, and can be viewed here: Visitor & Essential Caregiver Policy (updated May 1/23)
Visitors no longer are required to show proof of vaccination. Providing visitors have no signs or symptoms of illness and complete the passive screening questions, they are no longer required to be rapid tested upon entry.
Visitors are required to sign in and out using the Visitor Sign in Log located at the front door.
Visitors are required to follow our policy for wearing face masks.
Meals, snacks and fluids are provided by the dietary department. There is a 3-week rotation for the menu.
Click here for the current menu. Spring / Summer menu
To comply with the new Fixing Long Term Care Act (2021), our disclosure policy can be found here: Disclosure Policy
A copy of our AODA policy (Accessibility for Ontarians with Disabilities Act), can be found HERE.
You may also read our multi-year Accessibility PLAN
If you feel that VG did not adequately resolve your concern internally, you may reach out to the Ministry and make a formal anonymous complaint. Information is found on the Ministry Website https://www.ontario.ca/page/long-term-care-home-complaint-process.
Our Complaints Process Policy can be read here: VG Complaint Policy
To comply with the new Fixing Long Term Care Act, Victoria Gardens’ CQI narrative report (QIP) for 2023/24 can be found HERE (QI narrative)
As well, a copy of VG’s 2022/23 Continuous Quality Improvement Initiative can be found here (QI report).
Please see “About Us” —> “Our Quality Program” for information.