VICTORIA GARDENS

LONG TERM CARE

Victoria Gardens is a 76 bed long term care home in Hamilton, providing quality nursing care and services to meet the needs of residents requiring 24/7 support.

Professional hands, caring hearts

Mission

To provide resident driven care that nurtures the human spirit and body. Service is based on respect, honesty, integrity, trust and teamwork.

Vision

To be part of a responsive and integrated network of long term care centres providing a continuum of care in a safe and secure environment.

Accredited Canada Designation

By participating in the accreditation process, we are evaluating our performance against national standards of excellence. Accreditation means that Victoria Gardens was assessed by its peers, met or exceeded national standards of excellence and continues to strive for quality work-life, safety in the workplace and high quality responsive healthcare.

From Accreditation Canada: “This is a milestone to be celebrated, and we congratulate you and your team for your commitment to providing safe, high quality health services.”

 

Our accreditation survey concluded in April 2022, in which we were awarded our “Accredited” status.

Link to 2022 report- Executive Summary

Link to Accreditation Canada Brochure

Pets

Victoria Gardens embraces the philosophy that animals enhance the quality of life at Victoria Gardens. Victoria Gardens is home to several cats who have been rescued from area shelters. They have become part of our family and are very popular amongst staff and residents. Family members are encouraged to bring their pets to visit providing the pets are leashed, well tempered and have proof of full vaccinations.

See Pet Gallery

Our Quality Program

Victoria Gardens has a Continuous Quality Improvement Program that assures Residents, Families, Staff and Members of the Community that we are continually working to improve the quality of the services we provide.

Our Quality Improvement Summary 2021 PDF link

Focus

Our CQl Program focuses on evaluating and continually improving how we deliver care services. Residents and their Families are at the centre of this process.  Our strategic plan and operational plan are cornerstones to our delivery of services.

Benefits

Residents, Families, Staff and the Community benefit from our CQI Program that focuses on identifying and meeting the needs and expectations of clients.

Commitment

In partnership with the Ontario Ministry of Health and Long Term Care, we are committed to comprehensive and innovative quality care. We are committed to providing safe, effective and responsive care.

How You Can Help

Open dialogue, ongoing communication and feedback are the most important tools in achieving continuous quality improvement. We ask that you take an active role in the process by providing feedback on evaluation surveys and keeping an open line of communication.

Our Strategic Plan

Our Strategic Plan is fundamental to the guidance and implementation of our strategic directives.

Download PDF Strategic plan

About Us

Victoria Gardens is a fully accredited non-smoking long term care home to 76 residents and 5 live-in cats. Victoria Gardens provides 24 hour nursing and medical care, and other services.

It is situated in the central east part of the city, close to the Hamilton General Hospital and on a bus route. Our home offers a safe and secure environment with a fully enclosed patio.

Our Home

Victoria Gardens is a fully accredited, non-smoking long term care facility, that is home to 76 residents. The facility is a three storey building, with dining rooms and lounges on each floor. It is situated in the central east part of the city, close to hospitals, parks, and a bustling downtown. Our home offers outdoor space for residents to enjoy on our fully enclosed patio. It is fully air conditioned, equipped with a sprinkler system and provides whirlpool tubs and electric chair lifts on each floor.

Our Rooms

Victoria Gardens offers three types of accommodation: private, semi-private and basic. Our basic rooms have two beds only, but share their two piece washroom with the 2-bed room which adjoins them. All rooms are furnished with an electric bed, bedside table, and wardrobe closet. Semi-private and Private rooms are equipped with a two piece ensuite washroom.

Note: We do NOT have any 4-bed rooms.

Residents are encouraged to bring in a favourite chair, lamp, plants, and pictures to make their room more personal and comfortable. Arrangements can be made to share a room with a spouse or family member.

Telephone or Cable

Victoria Gardens provides televisions in resident lounges, however, if residents prefer to have their own television in their room, they may have cable installed. Should daily telephone calls be part of the resident’s routine, a private line may be installed. All rooms have cable and telephone connections, but these services must be activated and paid for by the family if they choose these services.

The Home does have a general Wifi network. If residents or family feel that the wifi is not stable, or wish to have a stronger signal, they may arrange and purchase a plan for dedicated internet or data from a provider.

If residents or family wish to make arrangements, subscriptions such as magazines or newspapers may be delivered to the Home, and once received, will be directed to the resident.

Safety & Security

 

Safety Devices

All residents have a right to be self-determining. Risks are a part of life, and as such, individuals may choose to move about independently and encounter a reasonable amount of risk, rather than be restrained. Safety devices such as seat belts may be used, if authorized by the family and the physician.

Building Security

All exterior doors are alarmed and locked to prevent unauthorized entry or exit for the security of our residents. Coded key pads are used for the elevator and to access and leave the building. In an emergency, use the stairways as directed. All doors will automatically unlock when the fire alarm is activated.

Emergency Plan

The Plan is tested on a regular basis and fire drills are conducted each month. Fire exits are clearly indicated.

Call Bells

Resident rooms, bathrooms and common areas such as lounges, are equipped with conveniently located call bells which are activated at the Nursing hubs.

Valuables

The Home cannot accept responsibility for Residents’ personal belongings or valuables. Jewellery and large sums of money are best kept with the family.

Our Team

Our team are committed to excellence and strive to provide personalized care for each resident. Staff receive regular training on topics such as falls prevention training, customer service, resident abuse prevention, and resident bill of rights. Staff are encouraged to to attend education and training courses to enhance and maintain their skills and knowledge.

We have a multi-cultural care team with members from various ethnicities, cultures and languages.

To reach a member of our leadership team via e-mail, click on their image below. 

 

Interested in a career with Victoria Gardens?

Apply Now