Victoria Gardens is a fully accredited, Edenized, long term care facility, that is home to 76 residents. The facility is a modern three storey building, with dining rooms and lounges on each floor. It is siutated in the central east part of the city, close to hospitals, parks, and a bustling downtown. Our home offers a safe and secure environment. For the safety of our residents rooms are equipped with call bells. Also it is fully air conditioned and equipped with a sprinkler system as well as providing whirlpool tubs and electric chair lifts on each floor.
We strive to provide resident focused care that nurtures the human spirit and body. In order to give residents the opportunity for continuous growth, we created a home that encourages residents to interact with staff, children, pets, and plants in a meaningful way. We believe that relationships with other human beings and living things are the most important influences in making one's life worth living.
Victoria Gardens embraces the philosophy that living plants and animals enhance the quality of life of our Residents. Currently, we have several live-in pets residing in Victoria Gardens. Family members are encouraged to bring their pets, provided the pets are leashed, well tempered, and fully vaccinated. Victoria Gardens is filled with live plants along the corridors, as well as in the dining rooms, lounges and resident rooms. Victoria Gardens embraces the philosophy that living plants and animals enhance the quality of life of our Residents. Currently, we have several live-in pets residing in Victoria Gardens. Family members are encouraged to bring their pets, provided the pets are leashed, well tempered, and fully vaccinated. Victoria Gardens is filled with live plants along the corridors, as well as in the dining rooms, lounges and resident rooms. Victoria Gardens has a Continuous Quality Improvement Program that assures Residents, Families, Staff and Members of the Community that we are continually-working to improve the quality of the services we provide. Focus Our CQl Program focuses on evaluating and continually improving how we deliver care services. Residents and their Families at the centre of this process. Benefits Residents, Families, Staff and the Community benefit from our CQI Program that focuses on identifying and meeting the needs and expectations of clients. Staff Our staff are committed to the CQI process and they are continually working towards improving the care and services we provide. How You Can Help Open dialogue, ongoing communication and feedback are the most important tools in achieving continuous quality improvement. Let us know if we are meeting your needs and expectations. The following programs and services are part of the basic care: 24 hour nursing and personal care under registered staff supervision Medication Administration Assistance with activities of daily living Medical Care Personal hygiene and grooming supplies Meal service including three meals daily, snacks between meals, special and therapeutic diets, dietary supplements and assistive feeding program Social, recreational and physical activities and programs Rehabilitation services and some related supplies and equipment Bedroom furnishings include a hospital type, adjustable bed, with side rails, bedside table, comfortable easy chair, and wardrobe Housekeeping and Laundry Services Diet and Nutrition Nutrition and tasty meals are the conerstone of our dietary service. Dietary Services are supervised by a Registered Dietician and nutritional goals are established for each resident. Dietary Services provide nutritious snacks, alternative meals selections, special ethnic and cultural diets, dietary supplements, and an assistive feeding program. Pub Days and Drinking Residents may consume alcoholic beverages provided the attending physician is in agreement. Bottles of spirits are kept in the medication room and dispensed by the Charge Nurse. Victoria Gardens serves alcoholic beverages on Pub Days at no charge. Residents have the right to choose their own physician provided he/she meet the standards and criteria established by the Ministry of Health. If a resident does not have a local doctor, the Home, in consultation with the family, will assist the Resident in selecting a doctor for the resident. Medications and treatments are prescribed by the attending physician, and administered by Registered Staff. No medication maybe brought in or left in the resident's room. Extra Cost Services Certain services are subject to a charge above the amount of the monthly accommodation rate. These services are called "uninsured services". Charges are subject to change and current rates are available upon request. Notices are distributed to the Resident and responsible parties when charges are increased. Uninsured services include hair styling, preferred accommodation, transportation to appointments, medications not covered by the Ontario Drug Benefit Plan, escort service, dental services, wheelchair maintenance, optometrist, meals outside the facility, special activities, newspaper delivery, private telephones and cable. Pastoral Services Pastoral services are co-ordinated and monitored through the Pastoral Services committee. Participation in spiritual programs is voluntary. Families may bring in their own clergy or priest. Interdenominational services are held on a regular basis. For more details or special requests please contact the Recreation Director. Hair Dresser A hair dresser provides service every Monday.